Thank you for ordering your treats from Rolling Pin Bakery! Because our baked goods are made fresh to order without preservatives, our fulfillment and refund rules are strictly enforced to guarantee food safety and quality.
By placing an e-commerce order on www.rollingpinghana.com, you agree to the terms outlined below.
1.Order Deadlines, Modifications, & Cancellations
Because ingredients are prepped and batches are baked specifically for your order, we require sufficient notice for changes:
- Next-Day Order Cutoff: To receive your treats tomorrow, your online order must be placed by 12:00 PM (Noon) today. Any orders placed after 12:00 PM will automatically be scheduled for the following fulfillment day.
- Cancellation Window: You may cancel your online order for a full refund up to 24 hours before your scheduled pickup or delivery time.
- Late Cancellations: Cancellations made under the 24-hour notice window are non-refundable, as your treats are already in production or completed.
- Modifications: Changes to flavors, quantities, or pickup/delivery times must be requested via WhatsApp at +233 55 79 19191 before the 12:00 PM cutoff on the day prior to fulfillment.
2.Local Pickup "No-Show" Policy
- Same-Day Expiration: Fresh everyday treats (cookies, cupcakes, pastries) are highly perishable and must be picked up on your selected date.
- 10:00 PM Absolute Deadline: Our storefront closes at 10:00 PM each day.
- Abandoned Orders: If you do not pick up your order by our 10:00 PM closing time on your scheduled day, your order will be discarded and no refund or store credit will be issued. We cannot hold fresh, daily products overnight to be picked up the next morning.
3.Local Courier Delivery Terms
- Recipient Presence Required: Our local courier service handles fragile, temperature-sensitive food items. Someone must be available to accept the delivery during your selected window.
- Unattended Deliveries: Couriers will not leave treats unattended on a porch, doorstep, or apartment lobby unless you explicitly provide permission in your checkout notes. Rolling Pin Bakery is not responsible for melted frosting, ants/pests, or theft if items are left outside at your request.
- Failed Deliveries: If the courier cannot reach you or access your building within 5 minutes of arrival, the order will be brought back to our storefront. You will be required to pick up the order in person before our 10:00 PM closing time, and your delivery fee will not be refunded.
4.Quality Disputes & Issues
We want you to love your treats! If there is a physical defect or an issue with your order:
- Reporting Window: Please inspect your items immediately. Any quality issues, missing items, or incorrect orders must be reported within 24 hours of receipt by messaging us on WhatsApp at +233 557919191.
- Evidence Required: You must provide your order number and clear digital photographs showing the issue in your WhatsApp message.
- Remedies: Valid quality claims will be resolved with a store credit or a physical replacement batch. Cash or card refunds are not issued for taste preferences (e.g., if you feel a cookie is "too sweet" or "too crunchy") if the item matches our standard recipe.
- Consumption Rule: No replacements or credits can be offered if more than a single "sample bite" of the defective treat has been consumed.
5.Natural Variations
Our items are baked and decorated completely by hand. Please expect minor variations in frosting shades, sprinkle placement, and pastry shapes from the staging photos on our website. These natural artisan variations do not qualify for a refund.
6.Allergies Disclaimer
Our kitchen handles wheat, nuts, dairy, eggs, and soy. While we follow strict sanitization protocols, cross-contamination is a possibility. We do not issue refunds or accept liability for allergic reactions. Please order with care if you have severe food allergies.